Technology Support Specialist, Pennsylvania

Android,Desktop,Techsupport,Troubleshoot,Windows




Posted On Nov 17, 2016
Location Pennsylvania , Allentown
Pay Rate doe
Experience 4 yrs- 6 yrs
Duration fulltime
Tele Communication N

Description

Job Descriptionhe daily duties of the Technology Support Specialist consist of answering Service Desk calls, logging all problems involving hardware, software and telecommunications. The Tech will also troubleshoot computer hardware and operating systems related problems that are reported to the Service Desk and will also assist with creating department documentation and procedures.The ideal candidate should have at least 2 year recent technical support experience and be able to work with minimal supervision in a fast paced environment. Candidate must be proactive and have excellent customer service skills and be willing to take on larger projectRespond to requests for technical assistance in person and via phoneroubleshoot and repair computer and printer hardware related issues in person and remotely
Troubleshoot and set up mobile devices such as iPhones, iPads and Android devices Customer service oriented with ability to interact within all levels within the organization Advance knowledge of Window 7, Mac OS, Office 2010, 2013, Google Applications
  • Navigate a Service Desk System to open, update and close tickets Identify and remove malware and viruses on user machines